No cancellations are allowed on custom orders once the order is placed. In case of any exception, we will give a credit to a customer for a future order. In case of cancellations, no refund will be made for Part Payment orders that contain products from NYC Reno; the advance amount will be forfeited as cancellation charges.
Nobody wants the unfortunate situation where the glass you’ve ordered does not fit, where it’s too big for opening or won’t fit through your home’s doorways or entrances. So, when you order your glass, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.
Yes. You have 72h to call us and update your order configuration, including size of the handles, additional towel bars or height of you shower. After 72h We will not be able to make any changes to your order.
Yes. We do offer a treatment on the glass, (shower guard) the warranty for it is 10 years.
We offer a wide variety of shower enclosure models and prices. All shower doors are custom made for your enclosure. For the estimate you will need to provide us with approximate measurements of your shower, or check our price list.